Policies and Procedures
Rain Day Protocol
Since our product contains a sticking agent manufactured within it, it will with stand rain after servicing however, we do not service outside of structures at the time of service if it is raining. The product needs time to dry completely to adhere to a surface. At the time of the scheduled appointment technicians will service all of the interior including crawlspaces. Exterior will be serviced on the next available dry day at the technicians convenience unless prior arrangements have been made.Clients do not need to be preseant at time of exterior service.
We recommend servicing 3-4 times per season (April-October) depending on the desired control level you would like to establish.Our product tends to have a 30-90 day residual(dependent on weather and cleaning rituals)
Before and After Service
Things to keep in mind before and after servicing. Having all new construction completed prior to servicing. Painting or Staining inside/outside, power washing or steam cleaning will cover up or remove our product .Sprinklers hitting the outside of your home will wear down the product faster as well. Have windows cleaned after our service. We have the ability to dial back our pressure systems and can avoid windows if needed but this needs to be known to the technician prior to servicing.
Cancellation policy: 24 hour notice is required.Should you need to cancel the day of your appointment you will be charged a $25.00 cancellation fee. If you forget your appointment we will service the outside of your home and you will be billed the full amount. We thank you for your patience and understanding regarding this matter as this is a very time sensitive business.
Cancellation fees / Check Return: $25.00
Our Product will affect aquatic life as well. We suggest covering all indoor fish tanks when servicing. We DO NOT service around any water sources including ponds, streams, ditches or rivers. We also DO NOT service near any honey bee colonies- We LIKE them!
Step 1: Schedule consultation service call/inspection to identify and go over treatment and application processes.
Step 2: Depending on consultation results please see attached homeowner preparation list for treatment.
Step 3: Treatment 1 will take place.
Step 4: Treatment 2 will take place approx. (2-3) weeks after first treatment.
**Note Results may vary on client preparation**